This policy explains what data Academia Solution collects when you use our websites and platforms, why we collect it, and the choices you have.
Information we collect
We collect the data needed to deliver and support our services.
- Contact details you submit through forms, such as name, email, phone, institution name, and message content.
- Account and usage data for platform users, such as login activity, roles, and configuration settings.
- Technical data such as browser type, device, IP address, and pages visited.
How we use information
We process data to operate, secure, and improve our services.
- Responding to demo requests, support tickets, and complaints.
- Providing, maintaining, and improving ERP, LMS, and website services.
- Meeting legal, accounting, and security obligations.
Cookies and analytics
We use essential cookies to run the site and limited analytics to understand usage.
- You can block or delete cookies in your browser settings; essential features may stop working.
- We do not sell personal data.
Data retention
We keep personal data only as long as needed for the purpose it was collected.
- Contact requests are retained while the relationship is active and for a reasonable period afterwards.
- Customer platform data is retained for the duration of the subscription and deleted or returned on request.
Security
We apply technical and organizational measures to protect data.
- Role-based access control, encrypted storage, and access logging.
- Regular backups and monitoring of platform infrastructure.
Third parties
We share data only with service providers that help us operate the platform.
- Hosting, media delivery, email, and payment providers process data under contractual obligations.
- We may disclose data where required by law.
Your rights
You can request access, correction, or deletion of your personal data.
- Contact us at info@academiasolution.net to exercise your rights.
- We respond to verified requests within the period required by applicable law.
Contact
Questions about this policy can be sent to our team.
- Academia Solution, 12 Ezz El Din Taha St, Nasr City, Cairo, Egypt.
- Email: info@academiasolution.net · Phone: +20 150 008 8615.