Terms and Conditions of Academia ERP Subscription
Welcome to Academia ERP, an Education Management System provided by Academia Solution under the SaaS (Software as a Service) model.
Please read the following Terms and Conditions carefully. By subscribing to or using the system, you acknowledge that you have read, understood, and agreed to all the terms below.
1. Definitions
- The System: Refers to Academia ERP, including all its components, tools, and services.
- Client/User: Any organization or individual who subscribes to the system.
- Service Provider: Sigma Egypt, the owner and developer of Academia ERP.
2. Subscription Plans and Contract Duration
- Academia ERP offers various subscription plans: monthly, yearly, or biennial (24 months).
- The subscription term begins on the activation date confirmed during signup.
- The client is required to pay the full subscription fee in advance according to the selected plan.
3. Automatic Renewal
- Subscriptions are automatically renewed for the same duration unless canceled at least 5 business days before the renewal date.
- If payment is not received by the renewal date, the service provider reserves the right to suspend or deactivate access until payment is completed.
4. Pricing and Adjustments
- The service provider reserves the right to adjust the subscription fees annually in response to economic changes and USD exchange rates.
- Annual increases are limited to a maximum of 20% and a minimum of 10%.
- Clients will be notified via email at least 30 days prior to the application of new prices.
5. Included Services
- Full access to all features within the selected plan of Academia ERP.
- Secure cloud hosting with database and file storage (unlimited or capped depending on the plan).
- Ongoing system maintenance, updates, and feature upgrades.
- Administrative dashboards, reporting tools, scheduling, course management, CRM, and more.
- Technical support throughout the subscription period.
- 99% monthly uptime guarantee.
6. Acceptable Use
- The system must be used only for lawful, authorized purposes within your organization.
- Misuse such as hacking, injecting harmful content, or attempting unauthorized access is strictly prohibited.
7. Data Privacy and Confidentiality
- Sigma Egypt is committed to maintaining the confidentiality of all client data.
- All student, employee, financial, academic, and administrative data remain the sole property of the client.
- The service provider shall not use, share, or sell any client data for the benefit of any third party.
- All necessary technical and organizational measures will be taken to prevent data breaches.
- In the event of a security breach, the client will be notified immediately.
8. Refund Policy
- Clients are entitled to a full refund within 14 days of activation provided the system was not actively used.
- No refunds are granted after the 14-day window has passed.
9. Intellectual Property
- Academia ERP and all associated software and materials are the exclusive intellectual property of Sigma Egypt.
- Clients are prohibited from copying, reselling, reverse-engineering, or modifying the system outside the scope of their license.
10. Customization and Add-Ons
- The standard subscription does not include any customization or feature development.
- Additional services (e.g., integrations, custom modules, reports) require a separate agreement and fee.
11. Training and Support
- A full library of video tutorials is provided for user guidance.
- Technical support is available through official channels during business hours.
12. Force Majeure
- Neither party shall be held liable for failure to perform obligations due to events beyond their reasonable control, such as natural disasters, war, political crises, or global internet failure.
13. Acceptance of Terms
- By subscribing or accessing the system, you agree to these terms and conditions in full.
- Sigma Egypt reserves the right to amend these terms at any time, with prior notice to clients through the registered email.